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Information Technology Service Management (ITSM)

System Overview
With the continuous expanding of IT environment, and the growing complexity and difficulty of management, the traditional way of obtaining IT operation and maintenance data by single tool software which is of individual-used mode could not adapt to the managerial demand of multi-person cooperation, long-term follow-up, and continuous improvement. IT departments of the enterprise are faced with huge challenges such as the difficulty of sharing the IT management information, the ineffective collaboration of the team and the failure to integrating the tool resources.

The information technology service management system provides a management platform of resource-sharing and integration which could meet IT department and the enterprise’s need of IT management service. The system design follows ITIL best practice and ISO20000 standard system architecture.
 

Part of our customers
  Zhongshan Power Supply Bureau of Guangdong Power Grid Corporation
  Foshan Power Supply Bureau of Guangdong Power Grid Corporation
  Zhanjiang Power Supply Bureau of Guangdong Power Grid Corporation
  Chaozhou Power Supply Bureau of Guangdong Power Grid Corporation
  Fengtai Power Supply Company, Beijing Electric Power Corporation (IT equipment management)
  ……

 

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